Return & Refund Policy
Lady CEO Chronicles Return & Refund Policy
We have a 3-day return request policy. You must contact us within 3 calendar days of receiving your order to request a return. Return requests submitted after the 3-day period will not be accepted, except where required by applicable law.
To be eligible for an approved return, the item must be in the same condition in which you received it: unworn, unused, unwashed, with all original tags attached, and in its original packaging. You must also provide your receipt or proof of purchase.
To request a return, contact us at ladyceochronicles@gmail.com. Please do not send any item back without receiving return instructions from us first. Unauthorized returns may not be accepted.
Final Sale / Non-Returnable Items
For health, hygiene, and product-integrity reasons, the following items are FINAL SALE and cannot be returned or refunded, except when required by law or when an item arrives defective, damaged, or incorrect:
- Lingerie and intimate apparel
- Jewelry
- Sale, clearance, or discounted merchandise
- Gift cards
- Personalized or custom-made products
- Certain personal-care or beauty products where applicable
Please review product descriptions, sizing, measurements, colors, and all product details carefully before purchasing.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us at ladyceochronicles@gmail.com within 3 days of delivery with your order information and clear photographs of the issue.
We will review the claim and provide appropriate instructions.
Exchanges
We do not guarantee direct exchanges. If an eligible return is approved, you may return the approved item according to our instructions and place a new order for the item you prefer.
Refunds
Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow your bank or credit-card provider additional processing time after the refund is issued.
Original shipping charges may be non-refundable except where required by law or when the return results from an error on our part.
International Customers
Customers located in certain jurisdictions, including the European Union, United Kingdom, or other regions, may have statutory cancellation or return rights that cannot legally be waived by this policy. Where local consumer-protection law provides greater rights than this policy, those legal rights will apply.
Important Notice
By completing a purchase from Lady CEO Chronicles, you acknowledge that you have reviewed the product information and this return policy before placing your order.
Questions regarding returns can be sent to:
I especially recommend keeping that international/legal-rights paragraph. A store policy generally cannot override mandatory consumer-protection laws simply by stating “no returns,” especially for international customers.